Frequent questions

Balances

How can I contact you for support or questions?

You can contact us via the contact form on our website or send us an email at support@wadapower.eu.

What payment methods are accepted?

We accept several payment methods, including credit cards, bank transfer or PayPal.

What are the delivery times for orders?

Delivery times depend on your location and the shipping method you select. We usually take 3-10 business days to deliver orders.

What are the return and refund policies?

We offer a return and refund policy that allows you to return products within 30 days of purchase. Please see our return policies page for further detailed information.

How can I track the status of my order?

After placing an order, you will receive a confirmation email containing your tracking number. You can use this number to track the status of your order on the courier's website.

Do you accept personalized or tailor-made orders?

Yes, we accept customized or tailor-made orders. If you have specific requirements, please contact us directly to discuss your options.

What should I do if the product I want is not available?

If the product you want is not available, we recommend that you contact us to check future availability or alternative suggestions.

Do you have a privacy policy to protect my personal data?

Your privacy is important to us. For more information about our privacy policies, please see our privacy page on the website.

How can I sign up to receive your newsletters or updates?

You can register for our newsletter by providing your email address in the dedicated section on our website. You will receive updates on our latest offers, promotions and new products.

Do you have a loyalty program or discounts for loyal customers?

We do not currently offer discounts or special offers for members of our loyalty program. However, we offer an affiliate and network marketing program through which you can earn commissions on sales generated by your referrals. Furthermore, we offer a loyalty points system that allows you to accumulate points every time you make a purchase, which can be converted into discounts on your subsequent orders.

Product

How do solar panels work?

Answer: Solar panels convert solar energy into electricity using photovoltaic cells that capture sunlight and generate direct current (DC). To use this energy in our homes or businesses, we need to use an inverter to convert the DC to alternating current (AC), which can be used to power electrical appliances.

What are the advantages of using solar panels?

Solar panels offer several benefits, such as reduced energy bills, clean and sustainable energy generation, and partial independence from traditional energy supply.

Can I install solar panels myself or do I need to hire a professional?

Installing solar panels can be a complex task, requiring specialized technical knowledge and skills. It is recommended to hire an experienced professional to ensure a safe and efficient installation.

What is the average lifespan of solar panels?

Solar panels are designed to last a long time, with an average lifespan of over 25-30 years. However, this may vary depending on the quality of the panel and maintenance conditions.

Is it necessary to use an inverter with solar panels?

Yes, to use the energy produced by solar panels in our homes or businesses, an inverter is needed to convert the direct current (DC) generated by the solar panels into usable alternating current (AC).

What is the difference between a single-phase solar inverter and a three-phase solar inverter?

A single-phase solar inverter is designed to power alternating current (AC) loads in a single-phase system, which is common in low-energy residences and buildings. A three-phase solar inverter, on the other hand, is designed to power AC loads in a three-phase system, which is predominantly used in businesses, industries, and other commercial applications.

Which type of solar inverter should I choose for my system?

The choice between a single-phase and a three-phase solar inverter depends on your existing electrical system. If you have a single-phase system, then you should opt for a single-phase inverter. If you have a three-phase system or plan to expand your system in the future, it may be more appropriate to install a three-phase inverter.

What are the advantages of a three-phase solar inverter compared to a single-phase one?

A three-phase solar inverter offers several advantages over a single-phase one. It can handle heavier loads and ensures a more balanced distribution of energy over the three phases, thus reducing energy losses. Additionally, a three-phase inverter can offer greater stability and reliability in commercial applications that require higher power.

Can single-phase solar inverters be used in a three-phase system?

Yes, it is possible to use a single-phase solar inverter in a three-phase system with the correct configuration. However, this configuration may result in a load imbalance between phases and may not be as efficient as using a dedicated three-phase inverter.

What are some important factors to consider when choosing a solar inverter?

Some important factors include the power capacity of the inverter according to your energy consumption needs, the energy efficiency of the inverter, the quality and reputation of the manufacturer, the monitoring and control features of the inverter, and finally the cost overall system.

What is the difference between a Level 1 and a Level 2 EV charger?

A Level 1 charger uses a standard 120V household outlet and takes longer to fully charge a vehicle. A Level 2 charger uses a 240V outlet and offers faster charging.

How long does it take to fully charge an electric car?

Charging time depends on the capacity of the car battery and the type of charger used. Usually, with a level 2 charger, it takes around 4-8 hours for a full charge depending on the capacity of your car battery.

How fast can your electric car charger charge?

The charging speed depends on the power of the charger and the capacity of the vehicle's battery. Our charger supports 7kW/11kW charging power, which allows for fast and efficient charging.

Can this electric car charger be used at public charging stations?

Yes, our electric car charger can be used at public charging stations, as long as the correct adapters are provided for the connection. Be sure to check that our charger is compatible with the type of socket or connector available at your public charging station.

Can I control the charger and monitor the charging status via a mobile application?

Yes, our charger is compatible with a dedicated mobile application that allows you to easily control and monitor the charging status of your electric vehicle. You can start, pause or schedule charging directly from the app.

What are the safety features of your electric car charger?

Our charger is equipped with advanced safety features, including over-voltage protection, short circuit protection, over-heat protection and accidental contact protection. This ensures safe charging for your electric vehicle.

What is the function of a domestic storage battery?

Answer: A household storage battery is used to store electricity for household use. It can harvest energy from renewable sources such as solar panels, wind turbines, etc., and provide power to home appliances when needed. It can also provide backup power during blackouts.

How do you choose the capacity of a storage battery for domestic use?

We offer two types of storage batteries for home use: the wall-mounted system and the stacked system. The wall system offers two capacity options: 5 kWh and 10 kWh. The stacked system, however, offers both high voltage and low voltage options, and several capacities to choose from, such as 5.12 kWh, 10.24 kWh, 15.36 kWh and 20.48 kWh. You can select the most suitable capacity based on your home energy needs and the power of the electrical devices in your home.

Can I connect a domestic storage battery to the electricity grid?

Yes, our home energy storage systems can be connected to the electricity grid. This allows the energy stored by the battery to be used when the electricity supply from the grid is insufficient or during blackouts, ensuring continuous power supply to household appliances. Additionally, these systems can be configured to recharge from the electrical grid during hours of lower energy rates, taking advantage of low-cost energy when available.

What should I consider when choosing a portable power station?

Some important factors to consider include the generator's power capacity, battery life, charging options, weight and portability, as well as outlet outlet specifications to meet your specific needs.